Privacy Policy

FaceCase Privacy Policy

Last updated: June 2026

FaceCase (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services. We operate in compliance with the UK GDPR, the Data Protection Act 2018, and all relevant privacy regulations.

1. Information We Collect

We collect the following types of information:

a) Information you provide

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (optional)
  • Payment details (processed securely by third‑party providers)
  • Uploaded photos for personalised artwork
  • Order notes or messages

b) Automatically collected information

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the site
  • Cookies and tracking data (see Section 7)

c) Payment information

We do not store full card details. Payments are processed securely by Stripe, PayPal, or other trusted providers.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Create personalised artwork from your uploaded photo
  • Contact you about your order status
  • Provide customer support
  • Improve our website and services
  • Send marketing emails (only if you opt in)
  • Prevent fraud and maintain security

We will never sell your data to third parties.

3. Photo Uploads & Artwork

When you upload a photo for your FaceCase:

  • It is used solely to create your personalised artwork
  • It is stored securely on our server
  • It is never shared publicly without your explicit permission
  • It is deleted after your order is completed and our legal retention period ends

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity — to fulfil your order
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications
  • Legal obligation — for tax and accounting purposes

5. How We Store and Protect Your Data

We use secure servers, encrypted connections (HTTPS), and industry‑standard security measures to protect your information. Only authorised staff have access to customer data.

We retain order information for up to 6 years for tax and accounting compliance.

Uploaded photos are retained only as long as necessary to complete your order and handle any after‑sales issues.

6. Sharing Your Information

We only share your data with trusted third parties necessary to operate our business:

  • Payment processors (Stripe, PayPal)
  • Shipping carriers
  • Email service providers
  • Website hosting and security services

These partners only receive the information required to perform their function and must comply with GDPR.

7. Cookies & Tracking

We use cookies to:

  • Enable essential site functions
  • Remember your cart
  • Improve website performance
  • Analyse traffic
  • Deliver personalised marketing (if you consent)

You can manage or disable cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to marketing
  • Request a copy of your data
  • Withdraw consent at any time

To exercise your rights, contact us at: contact@facecase.shop

9. Marketing Communications

We only send marketing emails if you opt in. You can unsubscribe at any time using the link in any email.

10. Children’s Privacy

We do not knowingly collect data from individuals under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

FaceCase Hilltown Farm Cottage, Dalkeith, Scotland Email: contact@facecase.shop